Booking Policy
Appointments
All sessions must be booked in advance through our online booking system.
Appointments are subject to availability.
Payment
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Payment is required at the time of booking unless otherwise stated.
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Prices are listed per session and may include additional fees for house calls.
Cancellation & Rescheduling
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Please cancel or reschedule at least 24 hours before your appointment.
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Cancellations made less than 24 hours in advance may be charged 50% of the service price.
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Same-day cancellations or no-shows may be charged 100% of the service price.
Late Arrival
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If you arrive late, your session may be shortened to respect the next booking.
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Full session price still applies.
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Arrivals more than 15 minutes late may be treated as a no-show.
No-Show Policy
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Missed appointments without notice will be charged the full service fee.
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Repeated no-shows may require prepayment for future bookings.
House Call Sessions
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A house call fee applies to in-home services and is non-refundable once the therapist is en route.
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Please ensure a clean, safe, and quiet space for the session.
Health & Safety
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Please inform us of any medical conditions, injuries, pregnancy, or concerns before your session.
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Services may be adjusted or declined for safety reasons.
Gift Cards
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Gift cards are non-refundable and cannot be exchanged for cash.
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Missed appointments booked with a gift card follow the same cancellation policy.
Right to Refuse Service
We reserve the right to refuse or end a session if a client behaves inappropriately or if the therapist feels unsafe.